Privacy Policy

1. Who We Are

STAFFS LOGISTICS LIMITED is the data controller responsible for your personal data. We are registered in England and Wales and operate as a licensed international freight forwarder.

2. Data We Collect

We collect information you provide directly via enquiry forms: your name, email address, phone number, and cargo details. We also collect technical data via cookies, including IP address, browser type, and page interaction logs.

No sensitive personal data (as defined under UK GDPR) is collected through our website unless you voluntarily disclose it in a message field.

3. How We Use Your Data

Personal data is processed solely to respond to cargo enquiries, generate freight quotations, fulfil active shipment contracts, and send service-related communications you have requested.

We do not use your data for automated profiling, marketing to third-party lists, or any purpose unrelated to the logistics services you have enquired about or contracted with us.

4. Legal Basis for Processing

We process your data under the following lawful bases: contractual necessity (to fulfil freight and warehousing agreements), legitimate interests (to respond to pre-contractual enquiries), and legal obligation (to comply with customs and export control requirements).

5. Data Sharing

Your personal data is never sold to third parties. Disclosure is limited to: licensed carriers and haulage partners who require shipment details to execute delivery; customs authorities and border agencies as required by applicable import and export law; and IT service providers who process data solely on our behalf under data processing agreements.

All third-party processors are contractually bound to handle data in accordance with UK GDPR standards and are prohibited from using your data for their own commercial purposes.

6. International Transfers

Where cargo operations require data transfer outside the UK or EEA — for example, to customs agents in destination countries — such transfers are conducted under standard contractual clauses or equivalent adequacy safeguards recognised under UK data protection law.

7. Retention Periods

Enquiry data from non-contracted visitors is retained for six months from the date of submission, then securely deleted. Data relating to active or completed shipment contracts is retained for seven years in accordance with UK commercial record-keeping obligations.

8. Cookies

We use strictly necessary cookies to operate the website and, with your consent, analytical cookies to understand how visitors navigate our pages. No advertising or cross-site tracking cookies are deployed. Full details are set out in our Cookie Policy.

9. Your Rights

Under UK GDPR you have the right to: access a copy of your personal data; correct inaccurate records; request erasure where data is no longer necessary; restrict or object to processing; and data portability where technically feasible. To exercise any right, contact support@staffslogistics.com.

We will respond to verified requests within 30 days. If you believe your rights have not been upheld, you may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Security Measures

All data transmitted via this website is encrypted using TLS. Our internal systems apply role-based access controls, and personal data is stored on audited infrastructure with regular security reviews. Breaches are reported to the ICO within 72 hours where legally required.

11. Policy Updates

We may update this policy to reflect changes in law or our data practices. The revised version will be published on this page with an updated date. Continued use of our services after publication constitutes acceptance of the revised terms.

Questions about your data?

To submit a data access, correction, or deletion request, email support@staffslogistics.com with your full name and the nature of your enquiry. We respond within 30 calendar days.